CaddieSync Express

View information on how to install CaddieSync Express and troubleshooting steps

How to Install CaddieSync Express on Windows

Our SkyGolf website allows you to manage your SkyCaddie courses, membership renewals, and other settings directly from the website using CaddieSync Express.

The 5 detailed steps below will help you install CaddieSync Express on Windows XP (service pack 3), Vista, 7, or 8:

1) Go to our website www.skygolf.com and select the "SYNC" button at the top right hand side.



2) Follow the online pop up instructions until you reach the "Download and Install" button. Press the "Download and Install" button to have your web browser download the file "Cxsetup.exe". Open "Cxsetup.exe" using your web browser to run the installation. Instructions for opening "Cxsetup.exe" with one of 3 major web browsers are below.

Internet Explorer:

Look along the very bottom of your Internet Explorer web browser for the Internet Explorer prompt to either "Run" or "Save" the "Cxsetup.exe" file, and press "Run".



Mozilla Firefox:
Select "Save" from the Firefox prompt, then press the arrow icon (pointing down) in the top right hand side of your Firefox web browser to view your downloads. Double-click the most recent downloaded file with file name “Cxsetup.exe” to open it.



Google Chrome:
Look toward the very bottom left-hand corner of your Chrome browser for a button with the file name "Cxsetup.exe". Click on it to open the file.



3) - Windows will question if you are sure you want to open the file. Press "Run" or "Continue".

4) - Windows will load an installation window on your screen (check mark option "SG3/SG4" if you have one of those models). Press "Install" to have Windows install CaddieSync Express, then "Finish" when the installation is complete.



5) - You are ready to use the website to sync or download courses. You can go back to the website and press "Next" to finish the original step-by-step instructions.

About CaddieSync Express:

CaddieSync Express is a tray application on your computer and is controlled by our website. Once installed, CaddieSync Express will display a blue circular icon with small white arrows in your Windows notification area (next to your time and date) to verify if it is running (or grey circular icon if it is not being used).

How to Install CaddieSync Express on Mac OS X 10.6 to 10.11

Our SkyGolf website allows you to manage your SkyCaddie courses, membership renewals, and other settings directly from the website using CaddieSync Express.

The 6 detailed steps below will help you install CaddieSync Express on a Mac 10.6 Operating System or above:

1) Go to our website www.skygolf.com and select the "SYNC" button at the top right hand side.



2) - Follow the online pop up instructions until you reach the "Download and Install" button. Click the "Download and Install" button to have your web browser download the file "CaddieSyncExpress.dmg".

3) - "dmg" is a common type of Mac file that contains the application file. Open "CaddieSyncExpress.dmg" from the 'downloads' window of your web browser to view the "CaddieSync Express" application in a new window. Courtesy instructions for Safari are below.

NOTE - Safari instructions:
After pressing "Download and Install" from our website, press the 'downloads' arrow icon in the top right hand side of Safari to view your 'downloads' (You can also press "View" from the menu bar, then "Show Downloads"). Double click on "CaddieSyncExpress.dmg" to open the file in a new window. Go to the new window and you will see the "CaddieSync Express" application.



4) - "CaddieSync Express" needs to be dragged into your Mac Applications folder. You can access your Mac Applications folder by pressing "File" in the top left hand corner of your Mac menu bar, then pressing "New Finder Window". Applications will be on the list of Mac locations on the left. Drag "CaddieSync Express" over to "Applications" and let go of the file.





5) - Open your Mac Applications folder to find and double click on the "CaddieSyncExpress" application and your Mac should ask you if you are sure you want to open the file. Press "open".

NOTE - "unidentified developer" message (Mac 10.8 OS & above):
If you get the message "cannot install CaddieSync Express because it is from an unidentified developer", you will need to modify your Mac Security & Privacy settings temporarily. Go to the Apple menu at the top left corner > System Preferences > Security & Privacy > General. Click the lock to make changes. Set "Allow applications downloaded from:" to the "Anywhere" setting. Go back to Applications to double click on "CaddieSync Express", and select "open". You can then change your Security & Privacy settings back to default.









6) - After you've opened "CaddieSync Express" in your Applications folder, CaddieSync Express will be installed and you are ready to use our website to sync or download courses. You can go back to the website and press "next" to finish the original step-by-step instructions (to sync your SkyCaddie).

About CaddieSync Express:
CaddieSync Express is a tray application on your computer and is controlled by our website. Once installed, CaddieSync Express will display a blue circular icon with small white arrows in your Mac notification area (next to your time and date) to verify if it is running (or grey circular icon if it is not being used).

How to Start a Remote Support Session

The following instructions are to initiate a Remote Support session with SkyGolf Advanced Technical Support. Advanced Technical Support is available from 3:00 am - 10:00 pm 7 days a week! We recommend utilizing this support method with high-speed internet connections only. Dial-up connections may yield exceptionally long support times and are not guaranteed to be successful. You may wish to print these instructions for easy reference.

Steps to initiate a remote support session (please save and close all open programs on your computer):

(1) - Please CLICK HERE


NOTE: If you are unable to click the link, simply type "https://support.skygolf.com/" in a web browser.

The following screen should then appear as seen below:



(2) - Choose an issue from the drop down menu in the "Your Issue" field (Apple Mac Users is for general Mac support, PC Users is for general Windows support)

(3) - Enter your name in the "Your Name" field.

(4) - Enter the Ticket ID [Example: 001-00-xxxxxx] found in the subject line of this email. Also include a short description of the issue.

(5) - Click "Submit" to download a required support file (filename starts with Bomgar) then open the file according to which web browser you are using:

Internet Explorer:
Look along the very bottom of your Internet Explorer web browser for the Internet Explorer option to "Run or Save" the file, and press Run.

Firefox:
Select "Save" from the Firefox prompt, then press the arrow icon (pointing down) in the top right hand side of your Firefox web browser to view your Firefox downloads. Double-click the most recent downloaded file starting with the word Bomgar.

Chrome:
Look toward the very bottom left-hand corner of your Chrome browser for the downloaded file starting with the word Bomgar, then click on it to open the file.

Safari:
Press the arrow icon (pointing down) in the top right hand side of Safari to view your Safari downloads (You can also press View in the top left hand corner of Safari, then Show Downloads). Open the most recent downloaded file starting with the word Bomgar.

(6) - A Customer Agreement will appear. Select I have read and agreed to the terms above then press "OK" to allow our Advanced Technical Support to remotely connect with your computer.

(7) - The chat window is titled "Bomgar Support Customer Client", which is used to directly communicate with our representatives. It will connect with our system and say "A secure encrypted SSL connection has been established" which lets our Advanced Technicians know you are awaiting assistance. Please wait for the chat window to say "This session has been transferred to" and "You are now chatting with" followed by the representative’s name.

Security Notice:
Remote Support session traffic is fully encrypted to protect your system's data. Every session is recorded for quality purposes.

Browser Notice:
The web browser instructions given for Internet Explorer, Firefox, Chrome, and Safari are courtesy, the web browsers are not owned by SkyGolf, and operating steps can be changed by the respected developer at any time.

My SG5 Is Not Syncing with MAC OS X 10.6 (Snow Leopard)

Some versions of the MAC 10.6 OS X are running on a 32-bit format. These versions sometimes cause issues when attempting to sync the SG5 SkyCaddie. You can check your MAC to find out if it is the 32-bit version by following theses instructions:
1. Click on the Apple in the upper left corner of your MAC.
2. Select “About This MAC”.
3. Find the “Processor” version. If the version is “Intel Core Solo” or “Intel Core Duo”, it is 32-bit.
CLICK HERE or copy and paste this link (http://www.silabs.com/products/mcu/pages/usbtouartbridgevcpdrivers.aspx) into your browser and scroll down and download the MAC version of the Silicon Labs Driver in order to sync the SG5 properly.

If your MAC is not running the OS X 10.6 32-bit version and you are having issues syncing your SkyCaddie SG5, you should start a SkyGolf Technical Support Session CLICK HERE

How to Install SG3/SG4 Drivers on Windows 8.1

If your SkyCaddie SG3/SG4 is not syncing and your computer is using the Windows 8.1 operating system you will need to follow the instructions provided. The PDF file link will give you instructions on how to disable driver enforcement signature and install the SG3/SG4 drivers. Please click on this link Disable Driver Enforcement Windows 8.1

How to Install SG3/SG4 Drivers on Windows 8

If your SkyCaddie SG3/SG4 is not syncing and your computer is using the Windows 8 operating system you will need to follow the instructions provided. The PDF file link will give you instructions on how to disable driver enforcement signature and install the SG3/SG4 drivers. Please click on this link Disable Driver Enforcement Windows 8

How to Install Silicon Lab Drivers on a MAC

If you are unable to sync your SkyCaddie Linx or Watch on your new Mac computer, please follow these instructions:

1. Open the Safari web browser on your computer and Click Here

2. Scroll down the page until you see “Download for Macintosh OSX (v3.1)” and click on “Download VCP (832 KB).

3. The .dmg file will then begin to download into the “Download Folder” on your computer.

4. Once the .dmg file download is complete you need to double click on it. The “SilabsUSBDriverDisk” will then download to your Mac’s desktop. The file will be listed as “Silicon Labs VCP Driver…tall Disk”. (Double click it)

5. The file will open and you will need to click on the “Silicon Labs VCP Driver Installer”.

6. Follow the prompts given by the installer software.

7. Once it has successfully installed the drivers, you will be prompted to restart your computer. After a restart, you should be able to go to www.skygolf.com and "Sync"

How do I Reset My SkyCaddie If It Locks Up?

If your SkyCaddie is locked up you can reset it by following the instructions for your model below:

If you have a SkyCaddie Touch you can reset the caddie by pressing and holding down the power button for about 25 seconds. The caddie should power off. Then, power it back on to make sure it is responding properly.

If you have a SkyCaddie Breeze or SGX you can reset these devices by pressing and holding down the power button and pushing in on the joystick (like a doorbell button) at the same time for about 10 seconds. The caddie should power off. Then, power the caddie back on and it should be responding properly.

If you have a SkyCaddie SGXw you can reset this caddie by pressing and holding down the power button and the mark ball button at the same time for about 10 seconds. The caddie should power off. Then, power the caddie back on and it should be responding properly.

If you have a SkyCaddie Watch, SkyCaddie Linx, Aire, or Aire II you can reset these caddies by pressing and holding down all 4 of the corner buttons for about 6 seconds. The screen should fade out and then you can release the buttons. The caddie should be responding properly at this point. You will also have to reset the time and date on the watch after performing the reset.

If you have a SG3, SG4, or SG5 you can remove the battery from these caddies. Then, place the batteries back in the caddie and see if that helps the issue.

* There isn’t a reset for any of the older model of SkyCaddies. You would simply have to let the battery run down and then recharge the caddie and see if that works.

How to Install CaddieSync Express on Mac OS X 10.12 Sierra

How to Install CaddieSync Express on Mac OS X 10.12 Sierra
Our SkyGolf website allows you to manage your SkyCaddie courses, membership renewals, and other settings directly from the website using CaddieSync Express.

The 6 detailed steps below will help you install CaddieSync Express on a Mac 10.12 Operating System or above:

1) Go to our website www.skygolf.com and select the "SYNC" button at the top right hand side.



2) - Follow the online pop up instructions until you reach the "Download and Install" button. Click the "Download and Install" button to have your web browser download the file "CaddieSyncExpress.dmg".

3) - "dmg" is a common type of Mac file that contains the application file. Open "CaddieSyncExpress.dmg" from the 'downloads' window of your web browser to view the "CaddieSync Express" application in a new window. Courtesy instructions for Safari are below.

NOTE - Safari instructions:
After pressing "Download and Install" from our website, press the 'downloads' arrow icon in the top right hand side of Safari to view your 'downloads' (You can also press "View" from the menu bar, then "Show Downloads"). Double click on "CaddieSyncExpress.dmg" to open the file in a new window. Go to the new window and you will see the "CaddieSync Express" application.




4) - "CaddieSync Express" needs to be dragged into your Mac Applications folder. You can access your Mac Applications folder by pressing "File" in the top left hand corner of your Mac menu bar, then pressing "New Finder Window". Applications will be on the list of Mac locations on the left. Drag "CaddieSync Express" over to "Applications" and let go of the file.








5) - Open your Mac Applications folder to find and double click on the "CaddieSyncExpress" application and your Mac should ask you if you are sure you want to open the file. Press "open".

NOTE - "unidentified developer" message (Mac 10.12 OS Sierra):
If you get the message "cannot install CaddieSync Express because it is from an unidentified developer", you will need to follow the instructions below for installing CaddieSync Express for Mac OS 10.12 Sierra





6) - After you've opened "CaddieSync Express" in your Applications folder, CaddieSync Express will be installed and you are ready to use our website to sync or download courses. You can go back to the website and press "next" to finish the original step-by-step instructions (to sync your SkyCaddie).

About CaddieSync Express:
CaddieSync Express is a tray application on your computer and is controlled by our website. Once installed, CaddieSync Express will display a blue circular icon with small white arrows in your Mac notification area (next to your time and date) to verify if it is running (or grey circular icon if it is not being used).